Professor Claire Haven-Tang
Associate Dean Research
Cardiff School of Management
Overview
Claire is Associate Dean (Research) for the Senior Management and Planning Team, having previously been Graduate Studies Co-ordinator in CSM (2016-2020) and Head of Department for Tourism, Hospitality & Events (2012-2016). Growing up in a family business, working in the hospitality industry and the National Audit Office, on VFM projects involving the Department of Culture, Media and Sport, has provided Claire with knowledge of multiple themes across tourism, hospitality and events.
Her PhD (1999-2002) which explored Attitudes in Wales towards Careers in the Tourism and Hospitality Industries was the starting point for her research career and built on her previous academic studies in tourism and hospitality management, whilst also furthering her human resource interest in careers theory and attitudes towards employment. This work focused on the issues of developing the human resource base in Wales, to ensure Wales developed the human resources and skills required to deliver the destination experience.
Claire has undertaken a range of projects for Welsh Government, Cardiff Council, Football Association of Wales, Tourism Training Forum for Wales, Capital Region Tourism, People 1st, Visit Wales, Monmouthshire County Council and Adventa, including: event evaluation of UEFA Champions League and Volvo Ocean Race, Welsh food & drink supply chains, exploring best practice in business and event tourism, labour market assessments, tourism industry training provision, school student perceptions of tourism careers, developing a Sense of Monmouthshire toolkit.
Claire has been an elected member of the Executive Committee of the Association for Tourism in Higher Education (ATHE) since 2011 and has been co-Chair since 2018. ATHE is the subject association for tourism in higher education in the UK. Its objectives include promoting the development and recognition of tourism as a subject of study in the UK at foundation, undergraduate, postgraduate and doctoral levels, and encouraging high standards in learning, teaching and research. Claire is a Fellow of the HEA and a member of the CIPD and Tourism Society. She was also previously a member of the Visit Wales Digital Tourism Business Project Steering Group.
Research Publications
“Too Afraid to Ask”: Managers’ and Employees’ Perceptions Regarding Food Safety Communication in the Food Service.
Bulochova, V., Evans, E., Haven-Tang, C., Redmond, E. & Taylor, H., 15 Jul 2024.Research output: Contribution to conference › Poster › peer-review
Methods and measures in food service food safety research: A review of the published literature
Bulochova, V., Evans, E. W., Haven-Tang, C. & Redmond, E. C., 29 Feb 2024, In: Heliyon. 10, 4, p. e25798 e25798.Research output: Contribution to journal › Article › peer-review
‘Story-Mapping’ within a local festival environment: A method to encourage regenerative tourism
Davies, K., Thatcher, C., Haven-Tang, C., Packer, R. & Thomas, A., 17 Jan 2024, In: Event Management. 28, 4, p. 531-547 17 p.Research output: Contribution to journal › Article › peer-review
Applying The Model of Event Portfolio Tourism Leverage: A Study of The Volvo Ocean Race in Cardiff, UK
Jaimangal-Jones, D., Clifton, N., Haven-Tang, C. & Rowe, S., 20 Jul 2023, In: Event Management. 27, 7, p. 993-1009 17 p.Research output: Contribution to journal › Article › peer-review
Employers’ conceptions of quality and value in higher education
Bettinson, E., Young, K., Haven-Tang, C., Cavanagh, J., Fisher, R. & Francis, M., 23 Jun 2023, In: Higher Education. 87, 5, p. 1393-1409 17 p.Research output: Contribution to journal › Article › peer-review
Smart systems and collaborative innovation networks for productivity improvement in smes
Thomas, A., Morris, W., Haven-Tang, C., Francis, M. & Byard, P., 31 Dec 2022, In: Journal of Open Innovation: Technology, Market, and Complexity. 7, 1, p. 1-25 25 p., 3.Research output: Contribution to journal › Article › peer-review
Attitudes towards using artificial intelligence to determine real-time hand hygiene compliance in the food sector
Evans, E. W., Bulochova, V., Jayal, A. & Haven-Tang, C., 10 Oct 2022, In: Food Control. 145, 109439.Research output: Contribution to journal › Article › peer-review
To What Extent Does the Food Tourism ‘Label’ Enhance Local Food Supply Chains? Experiences from Southeast Wales
Haven-Tang, C., Thomas, A. & Fisher, R., 2 Feb 2022, In: Tourism and Hospitality. 3, 1, p. 153-160 8 p.Research output: Contribution to journal › Article › peer-review
An organizational learning model for crisis management in tourism and hospitality
Fisher, R., Francis, M. & Haven-Tang, C., 6 Dec 2021, De Gruyter Studies in Tourism. Ghaderi, Z. & Paraskevas, A. (eds.). Walter de Gruyter GmbH, p. 91-105 15 p. (De Gruyter Studies in Tourism; vol. 8).Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review
Harmless flirtations or co-creation? Exploring flirtatious encounters in hospitable experiences
Gibbs, D., Haven-Tang, C. & Ritchie, C., 10 Nov 2021, In: Tourism and Hospitality Research. 21, 4, p. 473-486 14 p.Research output: Contribution to journal › Article › peer-review