Cardiff School of Management>Staff Profiles>Claire Haven-Tang

Professor Claire Haven-Tang

Department: Cardiff School of Management / Department of Tourism, Hospitality & Events

Office/Location: O3.10A, Ogmore Building, Cardiff School of Management, Llandaff Campus

Telephone: +44(0)29 2041 6399

Email: chaven-tang@cardiffmet.ac.uk

Staff Overview

Claire is Associate Dean (Research) for the Senior Management and Planning Team, having previously been Graduate Studies Co-ordinator in CSM (2016-2020) and Head of Department for Tourism, Hospitality & Events (2012-2016). Growing up in a family business, working in the hospitality industry and the National Audit Office, on VFM projects involving the Department of Culture, Media and Sport, has provided Claire with knowledge of multiple themes across tourism, hospitality and events.

Her PhD (1999-2002) which explored Attitudes in Wales towards Careers in the Tourism and Hospitality Industries was the starting point for her research career and built on her previous academic studies in tourism and hospitality management, whilst also furthering her human resource interest in careers theory and attitudes towards employment. This work focused on the issues of developing the human resource base in Wales, to ensure Wales developed the human resources and skills required to deliver the destination experience.

Claire has undertaken a range of projects for Welsh Government, Cardiff Council, Football Association of Wales, Tourism Training Forum for Wales, Capital Region Tourism, People 1st, Visit Wales, Monmouthshire County Council and Adventa, including: event evaluation of UEFA Champions League and Volvo Ocean Race, Welsh food & drink supply chains, exploring best practice in business and event tourism, labour market assessments, tourism industry training provision, school student perceptions of tourism careers, developing a Sense of Monmouthshire toolkit.

Claire has been an elected member of the Executive Committee of the Association for Tourism in Higher Education (ATHE) since 2011 and has been co-Chair since 2018. ATHE is the subject association for tourism in higher education in the UK. Its objectives include promoting the development and recognition of tourism as a subject of study in the UK at foundation, undergraduate, postgraduate and doctoral levels, and encouraging high standards in learning, teaching and research. Claire is a Fellow of the HEA and a member of the CIPD and Tourism Society. She was also previously a member of the Visit Wales Digital Tourism Business Project Steering Group.

Teaching

Claire supervises a number of research degree students within CSM and has 19 research degree completions. She has examined over 30 research degrees as an internal or external examiner. Claire teaches across a range of modules on the undergraduate and postgraduate programmes, including Niche Tourism, Exploring Hospitality & Tourism Landscapes and Consultancy Project.

Research

Claire’s research interests relate to aspects of destination development, in particular: Sense of Place, business and event tourism, event evaluation, local food & drink supply chains, rural tourism, tourism-SMEs, application of digital technology within tourism and hospitality, human resource issues and skills development.

Key Publications

Academic journal papers:

2021 “Voices of isolation and marginalisation – An investigation into the PhD experience in tourism studies”, Bettinson, E. and Haven-Tang, C. International Journal of Management Education, 19 (3), doi: 10.1016/j.ijme.2021.100539

2021 “Smart Systems and Collaborative Innovation Networks for Productivity Improvement in SMEs”, Thomas, A., Morris, W., Haven-Tang, C., Francis, M. and Byard, P. Journal of Open Innovation: Technology, Market and Complexity, 7, (1), 3, doi: 10.3390/joitmc7010003

2020 “Using the Perceptual Experience Laboratory (PEL) to simulate tourism environments for hedonic wellbeing”, Baldwin, J., Haven-Tang, C., Gill, S., Morgan, N. and Pritchard, A. Journal of Information Technology & Tourism, doi: 10.1007/s40558-020-00179-x

2018 "Smart Systems Implementation in UK Food Manufacturing Companies: A Sustainability Perspective" Thomas, A.; Haven-Tang, C.; Barton, R.; Mason-Jones, R.; Francis, M. and Byard, P. Sustainability, 10 (12), 4693, doi: 10.3390/su10124693

2018 “Social Tourism & Older People: The IMSERSO Initiative”, Sedgley, D., Haven-Tang, C and Espeso-Molinero, P. Journal of Policy Research in Tourism, Leisure & Events, 10 (3), 286-304, doi: 10.1080/19407963.2018.1465064

2018 “Exploring industry priorities regarding customer satisfaction and implications for event evaluation”, Jaimangal-Jones, D., Fry, J. and Haven-Tang, C. International Journal of Event and Festival Management, 9 (1), 51-66, doi: 10.1108/IJEFM-06-2016-0044

2018 “The Application of Group Consensus Theory to aid Organizational Learning and Sustainable Innovation in Manufacturing SMEs”, Thomas A J., Dorrington P., Haven-Tang C., Mason Jones R.K., Francis M., Fisher R. Cogent Business and Management, 5 (1), 1-14 doi: 10.1080/23311975.2018.1423788

2017 "Implementing Lean Six Sigma in to Curriculum Design and Delivery – A Case Study in Higher Education", Thomas, A.J., Antony, J., Haven-Tang, C., Francis, M., Fisher, R., International Journal of Productivity and Performance Management, 66 (5) doi: 10.1108/IJPPM-08-2016-0176

2016 “Online Communication in Spanish DMOs. The view of practitioners”, Fernández-Cavia, J., Marchiori, E., Haven-Tang, C. and Cantoni, L. Journal of Vacation Marketing, April, 1-10. doi.org/10.1177/1356766716640840

2015 “Psychological contract and the hotel franchising relationship”, El-sayed, K., Haven-Tang, C. and Jones, E., Journal of Tourism & Hospitality, 4 (2) doi:10.4172/2167-0269.1000147

2014 “Partnership Working in Enhancing the Destination Brand of Rural Areas: A Case Study of Made in Monmouthshire, Wales, UK”, Haven-Tang, C., Sedgley, D., Journal of Destination Marketing & Management, 3 (1), 59-67. doi: 10.1016/j.jdmm.2013.12.001

2012 “Local Leadership for Rural Tourism Development: A Case Study of Adventa, Monmouthshire, UK”, Haven-Tang, C. and Jones, E., Tourism Management Perspectives, 4, 28-35. doi: 10.1016/j.tmp.2012.04.006

2009 “Village Alive! Using a Sense of Place to Reconstruct Community Identity and Revitalise Rural Economies”, Haven-Tang, C. and Jones, E., Journal of Hospitality and Tourism, 7 (2), 1-14.

2008 “Human resource development issues for the hotel sector in Libya: a government perspective”, Naama, A., Haven-Tang, C. and Jones, E., International Journal of Tourism Research, 10 (5), 481-492. doi: 10.1002/jtr.683

2008 “Labour market and skills needs of the tourism and related sectors in Wales”, Haven-Tang, C. and Jones, E. International Journal of Tourism Research. 10 (4), 353-363. doi: 10.1002/jtr.666

2007 “BESTBET: Exploiting Cardiff's capital city status in developing and shaping its business tourism offer”, Haven-Tang, C., Jones, E. and Webb, C., Journal of Travel and Tourism Marketing, 22 (3/4), 109-120. doi: 10.1300/j073v22n03_09

2006 Learning provision, the labour market and skills needs of the Tourism sector in Wales, Haven-Tang, C. and Jones, E., Journal of Human Resources in Hospitality and Tourism. 5 (2), 13-35 doi: 10.1300/J171v05n02_02

2005 Using local food and drink to differentiate tourism destinations through a Sense of Place, Haven-Tang, C. and Jones, E., The Journal of Culinary Science and Technology. 4 (4), 69-87 doi: 10.1300/J385v04n04_07

2004 The State of Play in Wales: An Assessment of the Labour Market and Skills Needs of the Tourism and Related Sectors in Wales. Haven, C., Jones, E. and Long, K., Journal of Hospitality and Tourism Management, 11 (2), 157-169.

2003 A survey of doctoral theses accepted by universities in the UK and Ireland for studies related to tourism, 1990-1999, Botterill, D., Haven, C. and Gale, T., Tourist Studies, 2 (3), 283-311. doi: 10.1177/14687976020023004

2003 Virtual Learning Environments in Hospitality, Leisure, Tourism and Sport: A Review, Haven, C. and Botterill, D., Journal of Hospitality, Leisure, Sport and Tourism Education [online], 2 (1). doi: 10.3794/johlste.21.36

2000 They know all about tourism and hospitality…..don’t they? Haven, C., The Hospitality Review, July, 32-39 Edited books

2007 Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives, Chinese edition by Eleri Jones and Claire Haven-Tang (eds), Taiwan: Small and Medium Enterprise Administration. ISBN 986-00-7884-X

2005 Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives, by Eleri Jones and Claire Haven-Tang (eds), Wallingford: CABI. ISBN 0-85199-011-8

Book chapters:

In press “An organizational learning model for crisis management in tourism and hospitality”, Ron Fisher, Mark Francis and Claire Haven-Tang, in Organizational learning in tourism and hospitality crisis management by Zahed Ghaderi and Alexandros Paraskevas (eds), De Gruyter Publications.

2015 “Food Tourism”, Claire Haven-Tang, in Encyclopedia of Sustainable Tourism by Carl Cater, Brian Garrod and Tiffany Low (eds), Wallingford, CABI Publishing. ISBN 978-1-780-64143-0.

2014 “Promoting Local? Developing Sustainable Local Food and Drink Supply Networks within Destination Development”, Claire Haven-Tang in Food and Wine Events in Europe: A Stakeholder Approach by Cristina Santini and Alessio Cavicchi (eds), Routledge. ISBN 978-0-415-82781-2.

2013 “Capitalising on Rurality: Tourism Micro-businesses in Rural Tourism Destinations”, Claire Haven-Tang and Eleri Jones in Interpreting Rurality: Multidisciplinary Approaches by Peter Somerville and Gary Bosworth (eds), Abingdon: Routledge. ISBN 978-0-415-69672-2

2010 “Delivering quality experiences for sustainable tourism development: Harnessing a Sense of Place in Monmouthshire”, Claire Haven-Tang and Eleri Jones in Experience of Tourism and Leisure: Consumer and Management Perspectives by Mike Morgan, Peter Lugosi and Brent Ritchie (eds), Clevedon: Channel View Publications. ISBN 978-1-84541-149-7

2009 “Gestión de recursos humanos en empresas turísticas”, Claire Haven-Tang and Eleri Jones in Modernización y calidad en la administración del turismo by John Beech and Simon Chadwick (eds), Madrid, Editorial Síntesis, S. A. ISBN 978-84-975661-7-9

2009 “Putting the Capital ‘C’ into Cardiff’s identity as a conference tourism destination”, Claire Haven-Tang and Eleri Jones in City Tourism: National Capital Perspectives by Brent Ritchie and Robert Maitland (eds), Wallingford: CABI Publishing. ISBN 978-184593-546-7

2009 “Critical success factors in sustainable events”, Claire Haven-Tang and Eleri Jones in Event Management and Sustainability: An International Perspective by Razaq Raj, James Musgrave and Nigel Morpeth (eds), Wallingford: CABI Publishing. ISBN 978-184593-524-5

2008 “Using culture to creatively differentiate tourism destinations through a Sense of Place – the case of Monmouthshire, Wales”, Claire Haven-Tang and Eleri Jones in From Cultural Tourism to Creative Tourism. Changing Experiences – The Development of Creative Tourism by Greg Richards and Julie Wilson (eds.), Arnhem: ATLAS. ISBN 978-90-75775-33-4

2007 “Who’s King of Monmouthshire’s Castles? Using royal heritage in tourism businesses to develop a Sense of Place”, Claire Haven-Tang and Eleri Jones in Royal Tourism by Phil Long and Nicola Palmer (eds), Clevedon: Channel View Publications. ISBN 978-1-84541-081-0

2005 “The Future of the Tourism & Hospitality Workforce begins at Home” Claire Haven-Tang and David Botterill in Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives by Eleri Jones and Claire Haven-Tang (eds), Wallingford: CABI Publishing. ISBN 0-85199-011-8

2005 “The Heterodoxy of Tourism SMEs” Claire Haven-Tang and Eleri Jones in Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives by Eleri Jones and Claire Haven-Tang (eds), Wallingford: CABI Publishing. ISBN 0-85199-011-8

2005 “Tourism SMEs, Service Quality and Destination Competitiveness” Eleri Jones and Claire Haven-Tang in Tourism SMEs, Service Quality and Destination Competitiveness: International Perspectives by Eleri Jones and Claire Haven-Tang (eds), Wallingford: CABI Publishing. ISBN 0-85199-011-8

2005 “Human Resource Management in Tourism” Claire Haven-Tang and Eleri Jones in The Business of Tourism Management by John Beech and Simon Chadwick (eds), Essex: Pearson. ISBN 0-273-68801-4 The Conversation & other media

2017 Fact Check: do tourists visit Britain because of the royal family? The Conversation, 1 December 2017

2020 Social and economic local impact of hosting the 2017 Champions League Final in Cardiff and wider impact on Wales event and tourism industry Inside Events Podcast with Dr Mike Duignan, https://michaelduignan.uk/2020/06/17/events-a-new-international-podcast/

Other Projects and activities

Global Academies Research & Innovation Fund. 2021/22 – Grassroots Recovery for Green Getaways. Internally funded project with colleagues from Health Sciences, Management, Technologies, Drama and Education.

Global Academies Research & Innovation Fund. 2020/21 - Enhancing handwashing assessments with intelligent technology. Internally funded project with colleagues from the Zero2Five Food Industry Centre and School of Technologies.

Volvo Ocean Race Cardiff 2018 Economic Impact Evaluation Study. May 2018 to November 2018. A project undertaken for Cardiff City Council & Major Events Unit, Welsh Government Claire Haven-Tang with Dr Dewi Jaimangal-Jones, Dr Surraya Rowe and Professor Nick Clifton.

UEFA Champion’s League Economic Impact Evaluation Study. May 2017 to October 2017. A project undertaken for the Football Association of Wales & Major Events Unit, Welsh Government Claire Haven-Tang with Dr Diane Sedgley, Dr Dewi Jaimangal-Jones, Dr Surraya Rowe and Professor Nick Clifton.

Welsh Food Supply Chain Project. September 2016 to February 2017. A project undertaken for Welsh Government Claire Haven-Tang with Dr Diane Sedgley and Professor Andrew Thomas in conjunction with the Food Industry Unit and the Engineering Employers Federation.

Event Evaluation Toolkit. December 2015 to March 2016. A project undertaken for Monmouthshire County Council Claire Haven-Tang with Dr Diane Sedgley, Dr Dewi Jaimangal-Jones and Professor Nick Clifton.

Developing a Sense of Monmouthshire for Tourism Businesses information - update. July 2010 to June 2011. A project undertaken for Adventa Claire Haven-Tang with Professor Eleri Jones.

Perceptions of tourism careers amongst school pupils in Cardiff. November 2007 to March 2008. A pilot project for Visit Wales Claire Haven-Tang with Helene Grousset-Rees and Professor Eleri Jones.

BESTBET: A Framework for Best Practice in Business and Event Tourism in Southeast Wales. October 2004 to December 2006. A joint project for Capital Region Tourism Claire Haven-Tang with Professor Eleri Jones and Chris Webb which was funded by ESF Objective 3.

Mind the Gap: Matching Training Provision to Business Need. July 2004 to March 2005. A joint project for the Tourism Training Forum for Wales and People 1st Claire Haven-Tang with Professor Eleri Jones.

Developing a Sense of Monmouthshire for Tourism Businesses. April 2004 to May 2005. A project undertaken for Adventa Claire Haven-Tang with Professor Eleri Jones.

Assessment of the Labour Market and Skills Needs of the Tourism and Related Sectors in Wales. October 2003 to March 2004. A project undertaken for the Tourism Training Forum for Wales Claire Haven-Tang with Professor Eleri Jones.

A survey of Hospitality, Leisure, Sport and Tourism Higher Education delivered in Further Education colleges in England. October 2001 to September 2003. A joint project undertaken for the Learning and Teaching Support Network for Hospitality, Leisure, Sport and Tourism undertaken Claire Haven-Tang with Professor David Botterill, Professor Eleri Jones and Sara Black.

The Application of Virtual Learning Environments in Hospitality, Leisure, Sport and Tourism. October 2001 to September 2002. A joint project undertaken for the Learning and Teaching Support Network for Hospitality, Leisure, Sport and Tourism Claire Haven-Tang with Professor David Botterill.

The Attitudes of Academic Staff towards LTSN 22. April to May 2002. A joint project undertaken for the Learning and Teaching Support Network for Hospitality, Leisure, Sport and Tourism Claire Haven-Tang with Professor David Botterill.

External Links

Association for Tourism in High Education (ATHE)

External Examiner (Taught Programmes):

  • Aberystwyth University (2019-2023)
  • Swansea University (2018-2022)
  • Sheffield Hallam University (2014-2019)
  • University of Brighton (2009-2013)

External Examiner (Research Degrees):

  • University of Surrey (2021)
  • Auckland University of Technology (2021)
  • University of Waikato (2020)
  • Aberystwyth University (2019)
  • University of Plymouth (2019, 2016)
  • Swansea University (2018, 2017)
  • Leeds Beckett University (2017, 2015)
  • University of York St John (2016)
  • Bournemouth University (2015)
  • University of Westminster (2013)
  • Dublin Institute of Technology (2009)

External Panellist (Validations, Periodic Reviews, Recruitment Panels):

  • Ulster University (2020)
  • University of Surrey (2019)
  • University of Greenwich (2012, 2011)
  • University of Wales Trinity St David (Carmarthen) (2006, 2004)