Student Charter 2023/24

The University commits to:

• Deliver high standards of learning and teaching.
• Provide new and innovative approaches to learning and teaching and support.
• Provide continuity of learning in the event of an externally caused disruption to studies and ensure students are still able to engage with assessments.
• Provide feedback on assessments and learning activities within 20 working days.
• Provide appropriate and accessible learning resources and learning spaces.
• Provide programmes of study (taught and research) that will prepare students for graduate outcomes and opportunities.
• Provide open and transparent regulations and policies, and module/programme information.
• Continually review its provision in order to enhance quality and standards.

The Students’ Union commits to:

• Promote methods to engage students.
• Work with the University to develop open, constructive, and continuous dialogue between students and staff, and amongst students.
• Hold democratic elections to appoint student leaders that champion student rights and ensure a strong and effective partnership with the University.

Students commit to:

• Be motivated and engaged with their chosen programme.
• Submit assessed work by the required deadline.
• Consider and reflect upon their own research and feedback received from academic staff.
• Make full use of the learning, support and resources provided.
• Take ownership of independent study outside of timetabled learning activity.
• Follow the policies, and regulations of the University and Students’ Union.
• Understand and avoid plagiarism and other forms of academic misconduct.

The University commits to:

• Provide opportunities for the student voice to be raised, listened to, and responded to.
• Support effective student participation in programme development, review, and evaluation.
• Ensure students know where to go if the University does not meet required standards.
• Manage a ​​clear Complaints and Academic Appeals procedure, which adheres to the requirements of the Office of the Independent Adjudicator (OIA).

The Students’ Union commits to:

• Evaluate and enhance opportunities for the student voice to be raised, listened to, and responded to.
• Work alongside the University to define and promote a range of methods to engage, evaluate and enhance opportunities for the student voice to be raised, listened to, and responded to.
• Facilitate a representative system, embedded at all levels of the University to ensure student issues and ideas are raised promptly and feedback loop closed.
• Provide support and representation to individuals and groups of students who are subject to university procedures when requested.
• Provide representation via the SU’s Swyddog y Gymraeg to ensure student issues and ideas are raised promptly and feedback loop closed for students studying through the medium of Welsh.

Students commit to:

• Participate in processes which are designed to obtain student and graduate feedback.
• Not make malicious or unreasonable complaints or allegations.

The University commits to:

• Developing and providing appropriate support and interventions to support and maintain student mental health and wellbeing, building on the learning of the StepChange self-assessment process.
• The Wellbeing Service will reach out to students once they have made an application for support or a Cause for Concern report is received. Three attempts will be made to contact students by email, telephone and Microsoft Teams.
• Meet its statutory responsibilities regarding equality and safeguarding to provide a safe and secure learning environment, including suicide safer approaches.
• Develop a Programme for implementing policies aimed at eliminating violence against women, domestic abuse, and sexual violence.
• Deliver professional services that enhance the student experience, ensuring they are accessible for those students who need additional support.
• Provide information on where students can access financial support.
• Provide access to Welsh Language support services including counselling, personal tutors and applications for financial support.

The Students’ Union commits to:

• Hold relevant and useful campaigns and events throughout the student lifecycle.
• Produce an annual Diversity Inclusion Commitment statement which will outline areas of focus to promote inclusion for the upcoming academic year.
• Promote a campaign which tackles the myths and stereotypes around sexual misconduct, and empower the Cardiff Met community to stand up against this behaviour #NotAnExcuse.
• Provide pastoral support to students, including signposting to professional services.

Students commit to:

• Actively engage with their allocated Personal Tutor and attend arranged appointments.
• Abide by all University regulations, policies, and procedures, and follow the principles set out in the Student Code of Conduct.
• Be responsible in proactively seeking timely support for their mental health and wellbeing.
• Be responsible in disclosing and reporting allegations of sexual misconduct and abuse.
• Acknowledge when circumstances impact upon their health and wellbeing and seek support and assistance from the appropriate support service.

The University commits to:

• Adhere to obligations outlined by the Competition and Marketing Authority (CMA), and to protect the student interest.
• Respond to correspondence from students in a timely manner.
• Ensure the quality of IT function of Moodle and MetCentral to ensure the timeliness of content thereon to keep students up to date.
• Keep student information confidential in accordance with data protection laws.
• Provide details of the costs of study.
• Implement the requirements of the Welsh Language (Wales) Measure 2011 and ensure compliance with the Welsh Language Standards.
• Communicate with students in the language of their choice (English, Welsh, or Bilingual).

The Students’ Union commits to:

• Provide a range of media to ensure effective, timely and relevant communications from the Students’ Union.
• Keep student information confidential in accordance with data protection laws.
• Ensure the student voice is listened to and responded to in a timely manner.

Students commit to:

• Familiarise themselves with of the policies related to communication, including in the use of personal social media.
• Check all emails and communications from the University regularly and respond or act as necessary.
• Regularly check Moodle and MetCentral for updates and announcements and complete any tasks within a timely manner.
• Keep their contact details up to date.
• Familiarise themselves with information made available on course fees and associated costs of study.
• Pay tuition fees and other costs within the applicable timeframe.
• Inform the University if preferred language for communication on a matter is English or Welsh.​

The University commits to:

• Provide an enhanced and positive student experience embodied in the Cardiff Met EDGE.
• Give students the opportunity to have verified extra-curricular activity recognised through the Higher Education Achievement Report (HEAR).
• Provide access to careers advice, support, and employability opportunities through both curriculum and extra – curricular activities. Make referrals and signpost students to the Careers Service for specialist careers and employability support.
• Provide clear information on the opportunities available to students to study and be assessed through the medium of Welsh.
• Work closely with the Coleg Cymraeg Cenedlaethol and provide opportunities for students to study through the medium of Welsh.
• Provide opportunities and support to study, work, or volunteer overseas to enhance soft skills, cross cultural communication, and employability prospects.

The Students’ Union commits to:

• Provide a range of SU Sport clubs, SU Societies, social events, and personal development opportunities.
• Provide accurate records of students engaging in SU activity to be recorded on the HEAR.
• Deliver the Cardiff Met Award to offer personal and professional development outside of academic studies.

Students commit to:

• Engage with the social and extra-curricular opportunities.
• Engage in HEAR approved activities to broaden their skillset, furthering their personal and professional development.
• Familiarise themselves with any relevant professional codes and follow any set standards.